Privacy Policy

This Privacy Policy describes how PrePET (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from PrePET (the “Site”).

Information We Collect

We collect various types of information to provide and improve our services to you.

  • Personal Information You Provide: This includes information you voluntarily give us when you register for an account, place an order, sign up for newsletters, respond to surveys, or contact us. This may include your name, email address, shipping address, billing address, phone number, and payment information.
  • Information About Your Pet(s): If you choose to provide it, we may collect information about your pet(s), such as their name, species, breed, age, or preferences, to offer tailored product recommendations or services.
  • Automatically Collected Information: When you access and use our Site, we may automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We may use cookies and similar tracking technologies for this purpose.
  • Information from Third Parties: We may receive information about you from third-party services, such as payment processors or analytics providers, to help us process orders, understand user behavior, and improve our services.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders, including managing payments, shipping, and returns.
  • Provide, maintain, and improve our Site and services.
  • Communicate with you about your orders, products, services, and promotional offers.
  • Personalize your experience on the Site, such as by recommending products relevant to your pet or past purchases.
  • Analyze trends, administer the Site, track users’ movements around the Site, and gather demographic information.
  • Detect and prevent fraud, spam, and other harmful activities.
  • Comply with legal obligations and enforce our terms of service.

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, data analysis, and customer support.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Your Choices

  • Account Information: You can access and update your account information by logging into your account settings on the Site.
  • Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your orders or account.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our Site may not function properly.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our Site and indicate the date of the last revision. Your continued use of the Site after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.